Can't make it to Pulse 2026 in person? We've got you covered. Tune into the Day 2 keynote live stream and watch Gainsight's post-sales leaders demo the agentic tools, MCP integrations, and AI-powered workflows your team can start using today.

Our Day 2 keynote is all about what you can actually do starting now. Gainsight's post-sales leaders take the stage to walk through live product demos across the full platform — CS, Staircase, Skilljar, Community, and PX, showing exactly how agentic AI fits into the workflows your team runs every day.

You'll see how teams are using pre-built agents and new MCP integrations to surface customer intelligence across every tool they use, how new agentic features let CS teams build workflows tuned to their own accounts and data without leaving the platform, and how the entire digital customer hub is getting a serious AI upgrade.

We'll also celebrate this year's GameChanger Award winners: the customers pushing the boundaries of what's possible in customer success. We'll close out with a live taping of the [Un]Churned podcast featuring Arvind Jain, CEO of Glean, and a closing from Chuck on what comes next. If Day 1 was the map, Day 2 is the expedition in motion.