Can't make it to Pulse 2025 in person? We've got you covered. Tune into the Day 1 keynote live stream from anywhere—your desk, your phone, or wherever work takes you. Hear how leading companies are tackling today’s challenges and get a first look at new Gainsight innovations reshaping the customer journey with AI.

Pulse 2025 kicks off with a keynote that’s equal parts inspiration, innovation, and irreverence. Join Gainsight CEO Nick Mehta and President & COO Chuck Ganapathi as they explore how Customer Success teams can meet rising expectations and shrinking budgets with something new: AI agents.

This year’s keynote unveils Gainsight’s latest innovations in AI—designed to help teams stop reacting and start anticipating. From surfacing hidden risks to delivering personalized learning and scaling community engagement, you’ll see how companies are transforming the way they support customers at every step.

Through real-world stories from leaders at SAP, Klaviyo, and more, we’ll take you on a journey—one that starts with better insight, leads to smarter action, and ends in experiences that feel more human than ever. Wherever you are on your own customer journey, this is the next step forward.